• Who can request: At this time, we can only honor book requests from Smith faculty, staff, and emeriti. Currently, we can accept requests for most Smith books from the Hillyer, Josten, and Young libraries, as well as the Annex. Not all collections are currently available; see HathiTrust Access for details. Please contact libraryhelp@smith.edu with questions about specific items.
• How to request: Submit books requests as you normally would through the library catalog. Thank you in advance for your patience, as it may take a number of days for us to safely process your hold request.
• Hold limits: You may have up to 15 active hold requests pending. Once requested items are picked up, you may place more holds.
• Due dates: Normal due dates apply, see Loan Periods.
• Recalls: At this time, we are not able to recall books. If you need a book that is currently checked out, please submit a purchase request, and we will try to obtain an electronic copy for you. See Order Library Materials.

• Before coming back to campus, you MUST secure approval and complete an online training. For details and instructions, see Return to Campus on the college website.
• Notification: You will receive a notification email from the libraries letting you know when your items are ready to pick up. Be sure to bring your OneCard and face covering so that you can access the building.
• Hours: Pickup hours are 10 a.m. - 4 p.m., Monday - Friday. You will have 5 business days to pick up your material. If you cannot make it to campus in this timeframe, please contact us to arrange a different pickup date.
• Where to enter: Enter the Young Library through the entrance off Green Street. Please move through the space as quickly as posible, maintain social distance, and follow the marked signage. Proceed to the book carts in Young Library, where you will find your items in a labeled paper bag with your name and the date of your notification email. Take your items. They will be pre-checked out to you before you pick them up. Normal due dates apply, see Loan Periods.
• Where to exit: Exit through the side door in Young Library; signage will direct you. Anyone needing an accessible exit may go back through the Green Street entrance.
• Cleaning books: Please don’t clean or disinfect library materials. It may damage the materials, and it’s not necessary given the precautions our staff will be taking.
• Map: See map below for entrance and exits in Young Library for contactless pickup.
  

• Book drop: Anyone can return library items by using the book drop outside of the Young Library (outside the entrance to Bass Hall)
• Spring 2020 loans: Loan periods are extended through mid-September for faculty, staff, and students who took library materials home in spring of 2020.
• Fines & Fees: Library items that are returned late by Smith community members will not be charged any fees.
• Recent graduates: Please return any library materials you have as soon as possible. Due to current events, we are waiving fees for overdue library materials. To return items by mail, fill out this form and choose how to receive a shipping label. All shipping options are free.
• Books from the other four colleges: Please either renew these online, return them through the mail, or deposit in the drop box at Young Library by the due date.

• New guidelines: The safety of library staff and users is our highest priority. Library staff will follow all state and college public health guidelines, including social distancing, wearing masks, frequent handwashing, sanitizing and disinfecting of workspaces and machinery, and self-monitoring for symptoms.
• Quarantining library items: Findings from tests on library books by Battelle released in late June show there is no trace of COVID-19 on the cover or interior pages of books after 3 days. With guidance from Smith’s medical staff, CIRT and Academic Planning committee members, the library staff will quarantine the books within paper bags for 3 days before they are available for you to pick up. You can follow additional testing results at the Reopening Archives, Libraries, and Museums (REALM) Information Hub.
• Contactless service: For health and safety reasons, materials can only be picked up through the process outlined above. Library staff will not be present in the immediate pickup area, and no library equipment or technology will be available for use.

Find Online Sources: See our guide to finding online resources such as ebooks, articles, journals, media, class guides, and more.

• All library eResources are available from off-campus.
• Use the links on the Libraries website and enter your Smith username and password when prompted.
• If you have trouble accessing resources remotely, check out our FAQs or report the issue to Ask Us so we can help.

Social Work Resources: See our guide for SSW faculty and students.

• HathiTrust: This not-for-profit collaborative of academic and research libraries preserves over 17 million digitized items, including eBooks and scholarly research. Due to the pandemic, we have been granted temporary access to HathiTrust eBooks that are still under copyright.
• Lending limits: Under our agreement with HathiTrust, we cannot lend paper copies of books owned by Smith when a HathiTrust e-copy is available. When this emergency access ends, Smith users will lose access to the HathiTrust eBooks and will regain access to print titles in Smith’s collection.
• Course Reserves scanning: Beginning in mid-August, faculty will be able to request that chapters of Smith print books, including those that are available as eBooks in HathiTrust, be scanned and placed on reserve. More details will be announced soon.
• Faculty workshops: Starting on July 28, librarians are offering online workshops to assist faculty in accessing and using digital resources effectively in their courses. Get full details and register.
• Online tutorials: Librarians have created a short video tutorial reviewing how to access HathiTrust eBooks through the Libraries' website. For detailed, step-by-step instructions on accessing HathiTrust eBooks from the Smith Libraries catalog, see our Find Online Sources guide.

• Digital only: Staff will try to fulfill all requests for materials that can be delivered electronically. Unfortunately, we cannot process any requests for borrowing physical material from other libraries at this time.
• Submit a request: We encourage you to submit ILL requests for the sources you are looking for, no matter the original format, and we will attempt to either find them online for you, ask other libraries to scan requested materials, or suggest alternate sources.
• Returning ILL materials: Interlibrary Loan books (they have a colored paper band around the cover) can be returned in the book drop outside the Young Library/Bass Hall.

• E-Reserves are available via Moodle. If you’re unfamiliar with how reserves work on Moodle, get in touch through Ask Us and we’ll walk you through it.
• Print Reserves including the scanning and converting of physical materials, are suspended until library services resume on campus. See Course Reserves.
• Faculty - Library staff are working with faculty to purchase eBook versions of Course Reserves. Faculty may request that online resources be added to Moodle using our new online Reserves Request form. See Course Reserves Information for Faculty.

Ask questions and get help from a research librarian:

• Ask Us - Submit a question at any time. Library staff members monitor and reply to messages M,Tu,Th, F 11 a.m.-5 p.m.; W 10 a.m.-8 p.m.; Su 12-4 p.m.
• Meet With Us - Schedule a virtual meeting with a research librarian.
• SSW Students - Join our live group drop-in hours Wednesdays 10 a.m. - 8 p.m. via Zoom at bit.ly/sswhelp

Special Collections - Submit all questions and requests to specialcollections@smith.edu. Reference inquiries that require materials investigation will be held in order of when they were received and responded to once the campus is opened. Digitization services are not available at this time.

• Find Online Sources: Special Collections: See our guide for finding Special Collections materials online.
• Online, remote service is available; minimal reference services are managed remotely by staff. Smith course support is the primary responsibility at this time; all other services will be limited and delayed.
• Reference inquiries that require materials investigation will be held in order of when they were received and responded to once the campus is opened.
• Digitization services are not available at this time.
• Questions and requests may be submitted to specialcollections@smith.edu.

• Purchases: Use the Faculty Book & Media Order Form to request the purchase of online materials, including eBook copies of print materials you currently use with students. The Libraries will prioritize eBooks and other digital materials. Some eBook titles are available with unlimited simultaneous users, meaning multiple students can read them at the same time. 
• Print Reserves: The print reserves program, including scanning, is suspended until library services resume on campus. Beginning in mid-August, faculty will be able to request that chapters of Smith print books, including those that are available as eBooks in HathiTrust, be scanned and placed on reserve. More details will be announced soon.
• E-Reserves: E-Reserves are available on Moodle. Use the new Course Reserves request form to request links be added to your reserves pages. If you’re unfamiliar with how reserves work on Moodle, get in touch via Ask Us and we’ll walk you through it. For more information, see Course Reserves Information for Faculty.
• Scanning & Accessibility: If you scan book pages, articles, or other materials to post for your class on Moodle, be sure to follow the College’s guide for Accessible Instructional Materials.
• Support: Librarians are available to support Faculty with selecting alternative course materials. Please be in touch with your departmental library liaison or use Ask Us.

• Synchronous Course Instruction: Librarians are working on planning course-related instruction delivered remotely for the Fall semester. If you would like to plan a Zoom research instruction session for your students on the research process, working through a specific research assignment or how to use library resources, complete the Request Library Instruction Form or contact your department’s library liaison directly.
• Asynchronous Course Instruction: Librarians can pre-record video instruction sessions or create short instructional videos on library research for your course. Contact your department’s library liaison to learn more.
• Find Online Sources: We have created a new guide to help you Get Started With Online Resources.
• Workshops: Librarians are offering online workshops on accessing and using digital resources effectively in your courses, as well as teaching with Special Collections. Get full details and register. ITS is also providing workshops and COVID-19 Digital Support for faculty. 
• Recordings and slides: Recordings and slides of recent “Finding online materials for your course with the Libraries” workshops have been made available below:
  • Division I: Slides and recording (password = %+3?cU=g) 
  • Division II: Slides and recording (password = zY?w&@*2)
  • Division III: To be posted after the workshop is held on August 7, 2020.

• Research Librarians will continue to work remotely for the fall semester, and can meet with you and your students via Zoom video or audio. They offer consultation on fall curricular planning, eBooks and course materials, research needs and citation management.
• Schedule an appointment: Use Meet With Us to schedule an appointment with research librarians via Zoom or by phone.
• Send us your questions: Use Ask Us to submit questions, or send email to libraryhelp@smith.edu.
• Library Liaisons: Contact your departmental library liaison.

Special Collections course support requests should be directed to the relevant collection steward:

• College Archives: Nanci Young, nyoung@smith.edu
• Mortimer Rare Book Collection: Shannon Supple, ssupple@smith.edu
• Sophia Smith Collection of Women’s History: Maureen Callahan, mcallahan@smith.edu

Smith student and faculty digitization needs will be prioritized over other reference requests. Please submit all research inquiries to specialcollections@smith.edu.