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Libraries' Service Desk

Call 413-585-2910

Monday to Friday
10 a.m.-5 p.m.

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Abby Baines

Head of Public Services

Abby Baines

Contact & Office Hours

Monday - Friday 9 a.m.-5 p.m.

Young Library 111

413-585-4162

Education

M.L.I.S., Simmons University

B.A., University of Massachusetts Amherst

A.A., Holyoke Community College

Abby manages all aspects of public services including circulation, reserves, stacks management, interlibrary loan, and coordinates in-person and virtual reference. She is responsible for service quality, assessment, communication and engagement, and innovation including the creative use of technology in support of public service operations.

Abby previously held positions as Systems & Discovery Librarian at the Harold F. Johnson Library of Hampshire College and before that as Coordinator of Digital Curriculum, Reserves & Media, and E-Reserves Assistant at the UMass Amherst Libraries. Through these positions she has discovered professional strengths and personal interests in library systems, public services, workflow optimization, and staff supervision. Outside of work, Abby enjoys kayaking the Connecticut river, hiking the Amherst trail systems with her partner and dog, and consuming all types of digital media.

Research & Professional Interests

Accessibility, communication, copyright, organizational psychology, technology in libraries

Presentations & Publications

Baines, Abigail S., and Anya Arnold. "Five Colleges Consortia: Why We Chose FOLIO as Our New LSP." The Library Journal Webcasts. December 10, 2018. https://www.libraryjournal.com/?event=five-colleges-consortia-why-we-cho....

Baines, Abigail S. "WordPress for Libraries." Journal of Access Services, 13, no. 3 (2016): 213-14. doi:10.1080/15367967.2016.1208021.

Professional Affiliations

2018-19 Past-President of New England Technical Services Librarians (NETSL)
Adjunct Faculty, Simmons University, Library and Information Science Graduate Program