Today's Hours


Abby Baines

Head of Public Services

Abby Baines

Contact & Office Hours

Monday to Friday 8:30 a.m.-4:30 p.m.

Neilson Library 309J



M.L.I.S., Simmons University

B.A., University of Massachusetts Amherst

A.A., Holyoke Community College

Abby manages all aspects of public services including accessibility, copyright for academic materials, library circulation, course reserves, stacks management, interlibrary loan, overseeing the libraries main service points in Neilson, Hillyer, and Josten and deliveries from the Five College Annex in Hatfield. She is responsible for service quality, assessment, communication, engagement, and innovation including the creative use of technology in support of public service operations. Abby started at Smith College in 2018 and is thrilled to be a part of the New Neilson Library project.

Abby previously held positions as Systems & Discovery Librarian at the Harold F. Johnson Library of Hampshire College and before that as Coordinator of Digital Curriculum, Reserves & Media, and E-Reserves Assistant at the UMass Amherst Libraries. Through these positions she has discovered professional strengths and personal interests in library systems, public services, workflow optimization, and staff supervision. Abby lives in the city of Greenfield with her partner, dog and cat. Outside of work, she enjoys playing games, kayaking the Connecticut river, biking and walking around the city, and consuming all types of digital media.


Public Services Team (lead), Campus Events Working Group (co-lead), Five College Access Services Committee, Smith College Accessibility Inclusion Committee

Research & Professional Interests

Accessibility, communication, copyright, organizational psychology, technology in libraries

Presentations & Publications

Baines et al., 2019, "Mind the Gap: Formalizing Library and Vendor Collaboration" presented at Association of College & Research Libraries New England Chapter, Portland ME, May 6, 2019.

Baines, Abigail S., and Anya Arnold. "Five Colleges Consortia: Why We Chose FOLIO as Our New LSP." The Library Journal Webcasts. December 10, 2018.

Baines, Abigail S. "WordPress for Libraries." Journal of Access Services, 13, no. 3 (2016): 213-14. doi:10.1080/15367967.2016.1208021.

Professional Affiliations

2016-19 VP/President/Past-President of New England Technical Services Librarians (NETSL)
Adjunct Faculty, Simmons University, Library and Information Science Graduate Program